Virtual Communities on the Edge of Political Confrontation: Wikipedia and the Middle East Informatics Crises

Abstract

In an effort to understand the characteristics of "virtual communities" and specifically "information societies," this study attempts to test the argument that virtual communities, with their networked structure, pose a challenge (or represent an alternative) to traditional hierarchical structures, due to the former's ability to self-organize, and settle their internal disputes without the need for authoritative intervention. The study uses the case study approach, applied to 3 Wikipedia's edit wars. The chosen cases are related to a number of Middle East informational crises. The study concludes that mechanisms of virtual societies (e.g. self-organization) can work efficiently in cases of limited disputes, but in cases of sharp disagreements, traditional (hierarchical) mechanisms that include authoritative intervention and exercising some form of power, in a "top-down" approach, remain essential for conflict resolution. This implies that the factor of "authority" remains significant even in the context of virtual communities.